Return & Refund Policy
We want you to feel confident shopping with Zonochrome. Please review the policy below before requesting a return.
Return window
You may request a return within 14 days of receiving your order.
To be eligible, the item must be:
- Unworn, unwashed, and unused
- In its original condition
- Returned with all original tags and packaging
- Accompanied by proof of purchase
Items that do not meet these conditions may not be accepted.
Non-returnable items
The following items cannot be returned:
- Final-sale or clearance products
- Gift cards
- Personalised or altered items
- Items damaged through misuse, improper care, or normal wear
- Products returned without their original tags or packaging
How to request a return
To begin a return, contact us with:
- Your name
- Order number
- The item you wish to return
- The reason for the return
- Photos of the item, when it arrived damaged or incorrect
Please wait for return approval and instructions before sending the item back. Returns sent without prior approval may not be accepted.
Return shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
We recommend using a trackable shipping service. Zonochrome is not responsible for return packages lost or damaged in transit.
Original delivery charges are non-refundable unless the return is due to an error on our side.
Refunds
Once we receive and inspect the returned item, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear.
Exchanges
We do not currently offer direct exchanges.
To order a different size, colour, or product, return the original item and place a new order.
Damaged or incorrect items
Please inspect your order after delivery. Contact us promptly if an item is damaged, defective, or different from what you ordered.
Include your order number and clear photos so we can review the issue and arrange an appropriate resolution.
Order cancellations
Orders can only be cancelled before they have been processed or shipped. Once an order has been dispatched, it must follow the standard return process.
Contact us
For return or refund questions, contact:
Email: [email protected]
Response time: Within 2 business days
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